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VoiceTaking - Privacy Policy

Last updated: 2024-09-11

VoiceTaking ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services ("Service"). By using VoiceTaking, you agree to the collection and use of your data as described in this policy.

1. Information We Collect

When you use our Service, we may collect the following types of information:

1.1. Personal Information

When you register for an account or use certain features of the Service, we may collect personal information such as:

  • Name
  • Email address
  • Contact details
  • Login credentials (email and password)

1.2. Usage Data

We may collect information about how you access and use the Service, including:

  • IP address
  • Browser type and version
  • Device information (e.g., mobile or desktop)
  • Pages visited and time spent on the Service
  • Actions performed within the Service

1.3. Voice and Audio Data

Our Service allows users to record and upload voice recordings for transcription. The audio files and their transcriptions may be stored and processed to provide the Service and improve our AI models.

1.4. Payment Information

For paid features, we may collect payment details, which are processed by our third-party payment providers. We do not store credit card details on our servers.

2. How We Use Your Information

We use your information to provide and improve the Service. Specifically, we may use your information for the following purposes:

  • To create and manage your account.
  • To provide transcription services and generate text from voice recordings.
  • To improve the accuracy and performance of our AI-powered transcription and writing tools.
  • To send notifications related to your use of the Service, such as updates, changes, or customer support communications.
  • To process payments for paid features.
  • To analyze usage trends and improve the Service.

3. Data Storage and Security

We are committed to protecting your personal information. We take reasonable steps to ensure that your data is stored securely and is protected from unauthorized access, disclosure, or destruction.

3.1. Encryption

All user data, including audio files and transcriptions, are encrypted in transit and at rest using industry-standard encryption protocols.

3.2. Third-Party Services

We use trusted third-party services to help us provide the Service. These services may include hosting providers, AI processing tools, and payment processors. We ensure that all third-party providers comply with relevant data protection laws and use your data only as necessary to provide the Service.

4. Data Sharing and Disclosure

We do not sell, rent, or share your personal data with third parties, except in the following cases:

  • With your consent: We may share your data with third parties if you explicitly agree to it.
  • For legal reasons: We may disclose your data if required by law or in response to valid requests by public authorities.
  • For business transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your data to the new owner as part of the transaction.

5. Your Data Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete data.
  • Deletion: You can request that we delete your personal data, except where we are required to retain it by law.
  • Data Portability: You can request a copy of your data in a machine-readable format.
  • Withdraw Consent: If you have provided consent for the use of your data, you can withdraw it at any time.

To exercise any of these rights, please contact us at [email protected].

6. Data Retention

We will retain your personal data only for as long as necessary to provide the Service or as required by law. Audio recordings and transcriptions may be retained for the purposes of improving our AI services unless you request their deletion.

7. International Data Transfers

Since VoiceTaking operates in Indonesia, your data may be transferred to, stored, and processed in Indonesia. By using our Service, you consent to such transfers. We ensure that any transfers comply with applicable data protection regulations.

8. Children's Privacy

Our Service is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected data from a child under 13, we will take steps to delete the information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or through the Service. Your continued use of the Service after the changes are made constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]